At intimatehoney.com, we offer you a 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions: If you can't find the answer to your questions about our Return Policies on this page, please feel free to contact our [email protected] Return Policy If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues. You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order. Notes:
- The product is returned must be in brand new and resalable condition with original packaging including cartons, parts, and instructions manual, etc.
- Buyers are responsible for the cost of return postage, we will cover all expense of sending a replacement. For protection, we strongly recommend that buyers insure return shipment against loss or damages, and that use a shipper that can provide proof of delivery.
- Any return must enquire us first, to send back without RMA( given by our customer service ) will not be accepted.
- Our refund policy is only to refund the purchase price (not including shipping and handling or insurance charges).
- We do not have the responsibility to response on item lost during returning.
- Any exchange or refund must be processed after we received your returned items.
Many orders can be canceled until shipment. Orders that have already shipped cannot be canceled and will be treated as returns.
- All orders are canceled are subject to a 20% administration & re-stocking fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
- Once your order has been shipped, it can no longer be canceled.
We only exchange items that were received damaged, malfunctioning or defective within 30 days of purchase. We will happily exchange these products and send new ones at no additional cost to you. Please contact us to file an exchange.